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[E-Mail Help] [Eudora Help] [Multiple Mailboxes]
[Internet Mail] [Outlook Express] [Microsoft Outlook ]

E-mail Problems

The most common e-mail problems are a result of improper setup. The following instructions cover setup information for Netscape, Microsoft Internet Explorer, and Eudora. If correcting these values does not solve your problem, call whichever number is local to your telephone exchange.

Crestview/Fort Walton Beach area - 682-3912 DeFuniak/Paxton/Florala area- 834-4380

Q & A's

1. I get the message "error getting address for mail.cyou.com"?
   This message occurs most of the time when a person has lost their tcp/ip settings, or is not connected to the internet. Most of the time, you can shut down your computer, turn it off and redial in to CYOU. Your computer must dial in to the CYOU computer to check mail. Your mail is stored on the CYOU computer until you dial in and retrieve it.
2. My attempt to check mail failed "at point 3 in pass"?
   This is a password problem and means that you have entered your username or password in incorrectly or.....you have tried to set up a mailbox without first setting the account up with CYOU. When entering your username or password, make sure there are no spaces, commas or periods. Also make sure your password is in lower case. If you want to add an e-mail box, please e-mail the information to info@cyou.com. Once your e-mail box is added you will be able to check e-mail.
3. I start to download my messages and it times out after about the 5th, or 9th or 15th one etc.? Sometimes information will be corrupted and Microsoft Internet Explorer or Netscape will not decode the information. In this instance, the best thing is to download Eudora from www.eudora.com Eudora decodes messages many times when the others fail. The only other option is to have CYOU delete all the messages in your box and start fresh.

• Microsoft Internet Explorer 3.0 (INTERNET MAIL)
  Open your browser. At the top of your browser, you should have a toolbar that contains the words: back, forward, stop, refresh, home, etc............mail. (If you do not have a tool bar, select view from the top where it says "File edit view then click on toolbar and the tool bar will be displayed), Now, select "mail", then "read mail" (all the way to the right) and the internet mail program will open. Across the top of "Internet Mail" will be the options "File, edit, view and mail will be listed. Select mail, then options, then servers. For incoming, and outgoing mail type: mail.cyou.com and for user name list your username only ie...jjsmith (do not list the @ sign or cyou.com here. Now, click on advanced and type your return address or reply to address ie...jjsmith@cyou.com Click OK and now you should be set up to check your mail.
• Microsoft Internet Explorer 4.0 (OUTLOOK EXPRESS)
  Open Microsoft Internet Explorer 4.0. You should see a tool bar that has "Back Forward Stop Refresh Home Search Favorites History.... Channels Print Font Mail. If you do not have this toolbar, select "View" then click on "Toolbar" Now the toolbar will be displayed. Now, select "mail", then "read mail" and the Inbox Outlook Express will open. If the dialer opens, click cancel. Now, click "Tools", then "accounts" select mail, then if you have mail.cyou.com listed, highlight it, and select "Properties", then "Servers" and make sure that the out going and incoming mail is listed as: mail.cyou.com and put a dot in "log on using" and list your e-mail username ie....billyj and your password. DO NOT ADD @CYOU.COM HERE. Select "general" at the top and put your full e-mail address ie...billyj@cyou.com under e-mail address and also under reply to address. Then, select "apply" or "OK" at the bottom and then "close". IF YOU DO NOT HAVE MAIL.CYOU.COM LISTED UNDER MAIL, IN ACCOUNT CLICK ADD AND ADD THE INFORMATION THAT IS LISTED ABOVE.
   
• Microsoft Outlook
  Open Internet Explorer, Go to View, then Internet Options, Select Programs, then click on the pull down menu and select Microsoft Outlook then apply and OK. Now, across the top where it says "Back", "Forward" "Stop".....go all the way across to "Mail". Select Mail, then read mail. The inbox should open. Across the top it says, "file", "edit", "view" and "tools". Select "tools", and then "services". If you see internet mail, select mail and "properties". If you do not have "internet mail" select add and "internet mail" and apply. Then highlight "internet mail" and select "properties". Type in your name. Then your e-mail address ie. info@cyou.com replacing info with your own username. For internet mail server type: mail.cyou.com and for account name type your username-DO NOT ADD @CYOU.COM TO YOUR USERNAME IN THE ACCOUNT SECTION. Now click on Advanced options and for outgoing mail server type: mail.cyou.com and then select "apply" at the bottom and Ok. Now, once you close the program, you will be ready to check your mail.
• Netscape Navigator 2.0 or above.
  To set up Netscape 2.0 or 3.0, open your Netscape Navigator. Across the top where you see, "File Edit View Go Bookmarks Options Directory Window Help" select "Options", then "Mail and News Preferences". Now select "Servers" from the top and for incoming and outgoing mail, type: mail.cyou.com and for POP3 User Name type in your user name ie....jjsmith(DO NOT PUT THE @ SIGN OR CYOU.COM). Now select "Identity" from the top. The only two areas required are "Your E-mail" and "Reply to Address" For these areas type your username@cyou.com (example: jjsmith@cyou.com) To check mail, open Netscape, across the top, go to Window, the read mail.
• Netscape Communicator
  When installing Netscape Communicator for the first time, you will be prompted to type in information for a New Profile Setup. Add your real name in the spot provided and your e-mail address ie... jjsmith@cyou.com where it request your e-mail address. Click next and type in a Profile Name (hint, use just your real first name) click next. Now, if you have user information from a previous version of Netscape you want to copy select that option, or ignore that and select start off as a new user.
• Making Changes or checking settings to Netscape Communicator
  To check, or change your Netscape Communicator mail settings, open Netscape Navigator, Across the top where you see File, edit View Go Communicator, and Help, select "Edit", then "Preferences". Double click on "Mail & Groups", Then "Mail Server". For "Mail Server user name" type in your username ie...jjsmith (DO NOT TYPE IN THE @ SIGN OR CYOU.COM). For outgoing and incoming mail server type : mail.cyou.com Select identity on the left and enter your name and your e-mail address in the appropriate location. Click OK.
• To send and receive mail. Select "Communicator" and "Message Center".
• Select "Get Mail" to retrieve your mail.

Eudora Light E-Mail Set-up

To download the Newest Version of Eudora Light for E-mail (click here) Eudora Light E-mail Freeware.

Once you have downloaded the Eudora Light E-mail Program, you will need 2 important settings entered SMTP and POP ACCOUNT to send and receive E-Mail.

SMTP and POP ACCOUNT [Back to Top]

Type in the box labeled SMTP: mail.cyou.com. DO NOT TYPE THE LETTERS SMTP in front of mail.cyou.com. If you have already set up the program, and feel you may have made an error, you can find this setting by opening up Eudora and clicking on either SPECIAL, then SETTINGS, then HOST. OR TOOLS, then OPTIONS, and HOST. In the same area you will see POP ACCOUNT.

In POP ACCOUNT enter (your) username@mail.cyou.com. Next, click on SEND MAIL and enter your RETURN ADDRESS. This should be (your) username@cyou.com. Finally, click on CHECKING MAIL and change the default to check the mail every 5 minutes. This will enable you to receive mail while working on the computer. When you log on to the Internet, click on Eudora, it will check your mail, then minimize it. While you are working, it will check your mail every 5 minutes, but only notify you when you receive some E-mail.
 

Multiple Mailboxes

BEFORE YOU CAN SET UP ADDITIONAL MAILBOXES, YOU MUST SEND AN E-MAIL TO info@cyou.com REQUESTING ADDITIONAL MAILBOXES. YOU CAN SAY SOMETHING LIKE Please add the following e-mail names and passwords to my account. You are allowed up to 5 total counting your logon name. Additional mailboxes do not have dial in privileges. They must log on using the primary username. All email programs have instructions within that explain how to setup seperate folders/ mailboxes